General

The following terms and conditions apply to all orders which are processed by VIGARS Ltd either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions.


Prices

All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.


Delivery

Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. If this is not done we are unable to take the matter up with the delivery company. If the delivery is not completed on the agreed date as a result of no one being available at the delivery address a second delivery charge will be applied. If installation is selected on a domestic appliance this is for connection to adjacent and available services and will not include hard wiring.
 

If you have requested installation of a new appliance the appliance must be disconnected in advance of the delivery of the new appliance. If the old appliance is not disconnected we will not be able to remove the old product unless a payment is made for the delivery team to return. The cost for this will depend on your location and the size and weight of the product; it will be a minimum of £50.
 
Additional security checks may be carried out before your delivery date to ensure our customers are protected from on-line fraud. You may, therefore, be contacted before your delivery so these checks can be carried out.

 

Products

Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufactures' production run etc. Some products may require set-up and/or assembly; for example TV's, videos and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly. Washing machines need to have transit bolts removed etc.


Payment

Payment will be taken at the time the order is placed. A contract between us will then be formed. We accept payment by most major credit and debit cards


Guarantee

All products are supplied guaranteed for a minimum period of one year following the date of delivery.

 

Your Right to Cancel

Only applies to telephone sales. Under the Distance Selling Regulations you can request a full refund including delivery charges provided all goods are returned with all accessories including any free gifts. You must notify us within 7 days of delivery if you wish to cancel.

Your refund will be processed within 30 days of giving us your notice to cancel. Should you wish to cancel your order, any goods supplied must be returned to VIGARS Ltd, 99 Queen St Newton Abbot TQ12 2BG, at your own expense within 7 days of your notice to cancel.


We are unable to accept back unwanted gifts or non-faulty items if more than 7 days after the delivery date have passed.
 
The following tariff applies to products returned missing the original factory packed accessories. The prices are for guidance, the actual price may vary.
Remote Control - £40 to £80
Instruction book - £5 to £15
Lead - £5 to £30
SD card, Memory Stick etc - £5 to £100
Mains adaptor / Charger - £30 to £50
Rechargeable battery - £30 to £50
Television stand - £45 to £250


Other

These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.